Customer service
We are answering emails every workday from 8:00 to 17:00. We work in the GMT+1 time zone. Our aim is to answer all emails within 24-48 hours. The fastest way to get customer service is always to send us a email. Please include relevant pictures and a structured email with proper sentences so we can answer you faster. Take your time and read trough your email once before you send it to us.
Payment Methods and Shipment Information
We ship globally, there is a difference between cars and parts shipping. The shipping for the cars (regular size cars: STE4LTH etc.) in the EU (except United Kingdom and Switzerland) is 35 USD, to United Kingdom and Switzerland is 55 USD and for the other countries is 75 USD.
For the parts it depends on the size of the part, it costs 10-50 USD.
We accept Paypal and IBAN bank transfers.
The packages sent with priority through Hungarian Post, the shipping time around 5-10 days.
Currency
All payments are made in USD.
VAT and taxes
The prices in the shop doesn’t include VAT and taxes. When your package arrives in your country you will receive a notification about it and you will need your invoice to proof the prices.
Refund policy
We accept returns of new, unused merchandise within 14 days from the delivery. Please contact us at info@mammuthworks.com to receive return information. The customer is responsible for any return costs unless otherwise agreed to with our customer service. We try to return the money with the same payment method that was used to pay for the order, if its not possible we make a wiretransfer.
After we receive the merchandise and verify its re-sellable condition, we will refund the money. Depending on the item this will take 1-3 days after we have received the item. If there is a delay we will contact you.
Damaged Shipment
In the rare occurrence that the shipment has been damaged, please take pictures and send those to our customer service info@mammuthworks.com immediately and we will make sure we get you sorted and back to enjoying our hobby. Also notify the courier bringing you the shipment that it has been damaged.
Defective parts and Warranty Issues
If you feel that your product is defective please send us a email and we will let you know what to do next. Most items do not have a warranty as they will break in normal usage. For example if you hit something solid or take a larger tumble. Properly used items should easily last 3-12 months and during this period we are able to replace broken items if they have a manufacturing or material fault. We do not replace or exchange products that are not defective or broken by improper use or have not been maintained.
And remember if you run in to a problem or you feel that there is a problem with arrived products do not hesitate to contact us. We are here to help and we do our best to sort it out as soon as possible.
Address for returns
Always contact us before returning any product, we can not take responsibility for shipments that are sent without prior notice. Its very important that we can tell you how to mark the parcel so it will be processed in a timely fashion.
MammuthWorks Ltd.
Kemény str. 5/A
6800 Hódmezővásárhely
Hungary
info@mammuthworks.com